Front Desk Attendant
This position requires an enthusiastic person who enjoys working with the people, in a team environment, and is prepared to support his/her coworkers at any time.
As a Front Desk Attendant, you will be responsible for ensuring high levels of guest service and satisfaction while maintaining established operational standards, maximizing hotel profits, and working in a team environment to achieve the highest possible REVPAR and customer satisfaction.
Job Requirements:
Hotel Front Desk experience a plus Effective communicator
Goal driven and self-motivated Detail oriented
Good Customer Service Skills
Able to multi-task
Team Orientated
Front Desk Attendant:
The Front Office Attendant is responsible for working within a hotel environment and is involved in the daily operations of the hotel. The attendants job is to insure total guest satisfaction at all times. Any combination of education, training or experience that provides the required knowledge, skills and abilities is required. A minimum of one year's experience as a front office attendant is preferred. A college education is also plus.
*Work with other Front Office personnel in a team work environment.
*Attend Front Office meetings.
*Resolve guest complaints in a professional and courteous manner.
*Check-in and Check-out customers on the MSI computer system.
*Monitor group reservations, assist Sales Dept with groups.
*Ensure that the front desk and back office is clean and well organized.
*Work closely with the controller, sales department, and General Manager to provide maximum support.
Job Requirements: Technical Requirements:
Experience in Front Office required, experience in Night Audit, PBX, Reservations, and Guest Services position is a plus.
Understand yield management.
Ability to continuously upsell room rates whenever possible.
Familiar with Front Office/Reservations procedures.
Property Management System experience helpful, MSI WINPM Experience preferred.
Understand the importance of guest service and guest satisfaction.
Work closely with Housekeeping, Engineering, and Sales to assure groups and special functions are handled smoothly.
Participate in Manager on Duty program.
Applicants must be US Citizens, local applicants only.
Requirements:
Clear, concise written and verbal communication skills. Demonstrate an promote an atmosphere of team work.
Demonstrate ability to show initiative.
Participative management style.
Use a "hands-on" approach in performing tasks.
Assist in training and cross-training employees whenever possible. Display a positive guest service attitude at all times.
Maintain a "can-do" attitude and work well in a “team environment”
Maintain a calm, organized approach in all situations.
Business Skills:
Strong technical skills.
Excellent time management skills.
Excellent knowledge of computers MSI preferred.
Strong customer service orientation and skills.
Follow company policies and procedures.
Resolve customer problems or issues. .
Help maintain a courteous, friendly, professional work environment.
- Location: West Hollywood
- Compensation: Based upon experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
